Return Policy

1. RETURN POLICY. Items sold on our website are covered by 7 days replacement warranty. Countdown starts from the date the item was delivered.

2. RETURN FEES. Return shipping fees are shouldered by the buyer. For valid returns, we will give you a discount code with the same amount as the return shipping fee (This is only applicable for return shipping within the Philippines). For overseas buyers, we will offer 10% item amount as discount code. Discount code is provided if return claim is proven to be valid and within the warranty period.

3. PRODUCT REVIEW. If quality team found any discrepancy on the initial report of buyer vs. the actual returned product. We will send an email explaining why your request was rejected. Item will then be returned and shipping fee will be charged to the buyer. Discount code will also be voided. If there are no discrepancies, item will be replaced or fixed and will be sent back to buyer free of shipping charge. If item cannot be fixed or replacement has no stock, we will execute the refund process.

4. RETURN LIMITATION. Be honest when reporting return request, as our quality and packing team conduct very thorough checking and validation.

- Change of mind is not a valid return claim.
- Returning used items or items with scratches and claiming there is a defect is not a valid return claim. Ward-robing is when shoppers purchase items with the intention of just using and returning them within the warranty period.
- We will not accept items that was accidentally mishandled by the buyer, scratched, wear and tear, or overly used so we remind you to carefully test first the item without damaging or scratching the product.
- We will not accept returns with missing or damaged accessories.
- We will not accept returned items that is reported beyond the warranty period.

5. ONLINE SUPPORT AND ASSISTANCE. We offer online support and troubleshooting for products sold in our shop. Just send us a message and we will be happy to assist you.