Likewise, you authorize us to use this information in order to contact you as necessary (see our Privacy Policy). If you fail to provide us with all the information we require, we shall be unable to process your order. 

CUSTOMER SUPPORT

If while registering to become a user of this website you notice that there is an error in your personal details, you will be able to modify them in the “My Account” section.

If you notice an error in your order after finalizing the payment process, you should contact our Customer Services sending an email to support@marcheant.com to correct the error.

AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Therefore, in the event of any difficulties occurring with regard to the supply of products or if they are no longer available in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value than those you had ordered. If you do not wish to order these substitute products, we will refund any amounts you may have paid.

MISSED DELIVERY ATTEMPTS

If the order cannot be delivered on the first attempt,  the transport courier company will inform you via SMS or contact number on the day your order will be delivered. Please get in touch with the local transport courier for the second attempt delivery. If it is not delivered up to 3rd attempt then this is assumed to be left in the transport courier warehouse.

If after 30 days the item is still not claimed by the customer and causes not attributed to MTI or the transport courier, this contract will be terminated. If terminated due to this scenario, then we have the right to reject the refund.  

However, once the contract is terminated due to causes attributed to MTI or the transport courier, then we will refund any amounts we have received from you, excluding the delivery costs, without any undue delay, and in any event within a maximum period of 14 days from the date when we consider that the Contract has been terminated. Please bear in mind that transportation arising as a result of terminating the Contract may incur additional costs, as a result of which we are authorized to charge you the corresponding costs.

RISK AND OWNERSHIP

You will be responsible for the risks involved with the products once they are delivered. You will acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including delivery fees, or alternatively upon delivery (in accordance with the definition contained under DELIVERY).

PRICE AND PAYMENT

The prices shown on the website are inclusive of all indirect taxes, but exclude delivery fees, which shall be added to the total amount as shown in the section DELIVERY.

For information purposes only, the prices can be shown in currencies other than Peso. At MTI we cannot assure the exact exchange rate into Peso of prices shown in another currency. All transactions are made in Peso. The payment process will show the prices and transport fees and final amount payable in Peso, the latter being the amount to be charged to your account.

Prices may change at any time, but this will not affect orders for which we have already sent an Order Confirmation.

We accept COD payment for buyers located in the Philippines while others can pay using Visa, MasterCard and PayPal. In order to minimize the risk of non-authorized access, your credit card information will be encrypted. Once we receive your order, we will make a pre-authorization on your card in order to ensure that there are sufficient funds in order to complete the transaction. Your card will be charged as soon as the bank authorizes the transaction. If you pay using PayPal, the payment will be charged as soon as we confirm the order.

By clicking on “Authorize Payment”, you confirm that the credit card is yours or that you are the legitimate holder of the gift card.

Credit cards will be subject to verification and authorization by the corresponding issuing body. However, we will not be held liable for any delays or failure to deliver if said body does not authorize payment and we will be unable to formalize any Contract with you.

CANCELLATION OF PURCHASE

As stated in this contract as a consumer and user, you have the right to cancel this Contract within a period of 14 calendar days without providing reason but this covers only items that can be returned.

The cancellation period will expire within 14 calendar days after you or a third party appointed by you, other than the courier, acquired actual possession of the goods, or, if the goods included in your order were delivered separately.

Please note that the cancelled product must be returned to us before we proceed with the refund.

RETURNS & REPLACEMENT

1. Permitted returns: within 7 days from the date of delivery of the Product, you may return a Product when you:

• Receive a product that is different in nature from the Product specified in the Customer Contract;
• Receive a faulty or damaged Product;
• Wrong item is delivered;
• Receive a product that has missing parts/items;  

We provide 7 days warranty replacement / refund / return for products that are proven to have factory defects. We may withhold the refund until the goods have been received, or until you have supplied evidence of having returned the goods, depending on whichever condition occurs before.

In case the return product is not in perfect condition we will have the right to deny the refund.

For refund, the item price will only be refunded and not the delivery fee.

We will refund the amount using the same means of payment you used for the initial transaction. You will not be charged any additional costs as a result of the refund.

The international customer will be liable for the cost and risk of returning the products in international returns.

In every case, the products that are returned must be in perfect conditions, must not have been used and be in its original packaging. We, therefore, ask for the package to be appropriately protected and sealed to avoid problems in its transport.

You will only be liable for any loss in value of the goods resulting from any unsuitable handling other than that necessary to ascertain the nature, characteristics and functioning of the goods.

LEGAL RIGHT TO CANCEL

In addition to the consumers and users’ legal right to cancel referred to in CANCELLATION OF PURCHASE, we provide a 14 day period from the delivery date within which you may return the products.

You must return us the goods within 30 days of the date when the products were delivered.

GENERAL PROVISIONS

Your right to cancel the Contract applies exclusively to those products that are returned in the same condition as you received them. No refunds will be made on products that have been used beyond opening, for products that are not in the same state as when they were delivered, or if they have been damaged in any way. It is therefore important that you handle the products carefully whilst they are in your possession.

REFUNDS

The products that are reported defective and returned must be in perfect conditions, must not have been used and be in its original packaging. Once we receive it, we will verify if it is approved or not.

Once we verify that the components, accessories, and documentation are complete and in perfect condition, we will proceed refunding in a máximum of 7 working days.

In case buyer wishes to replace the faulty product, buyer will shoulder the return shipping fee. If item is proven defective, MTI will send the replacement and shoulder the shipping fee. 

All of the products offered on this website have warranty for a given period. The client can contact with MTI Customer Support Service by email to support@marcheant.com 

LIABILITY AND DISCLAIMERS

Unless specifically expressed otherwise in these Terms and Conditions, our liability for any product acquired on our website is strictly limited to the purchase price of said product.

However and unless otherwise stated by law, we accept no liability for the following losses, regardless of their origin: loss of income or revenue; loss of business; loss of profits or contracts; loss of expected savings; loss of data; and loss of time in management or business hours.

Due to the open nature of this website, and the possibility of errors occurring in the storage and transmission of digital information, we are unable to guarantee the accuracy and security of the information transmitted to and obtained through this website unless otherwise expressly stated therein.

VIRUSES, PIRACY AND OTHER COMPUTER SECURITY ATTACKS

You may not make unlawful use of this website by deliberately introducing therein viruses, Trojans, worms, logic bombs or any other program or material that may be technologically damaging or destructive.

You shall not attempt to gain unauthorized access to this website, the server on which said website is hosted or any other server, computer or database related to our website.

You undertake not to attack this website by means of a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause shall force us to report to the corresponding authorities and shall cooperate with them in order to discover the attacker’s identity. Likewise, failure to comply with this clause shall mean that you are no longer authorized to use the website with immediate effect.

We accept no liability for any damage arising from a denial-of-service attack, virus or any other technologically damaging or destructive program or material that may affect your computer, hardware, data or materials as a result of the use of this website or downloading contents therein or from other websites you are redirected to from our website.

LINKS FROM OUR WEBSITE

If our website contains links to other websites and third party materials, you are hereby informed that said links are for informative purposes only. We have no control over the contents of any such websites or materials and therefore accept no liability for any damage or loss arising from their use.

WRITTEN COMMUNICATIONS

By using this website, you accept that our communications will be in electronic format.

We will contact you via email, chat, or provide you with information by posting alerts on this website. You consent to the use of this electronic means of communication and accept that any contract, notification, information and other mailings that we send you electronically comply with the legal requirements that such communications be in writing. This condition does not affect your statutory rights.

TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract binds both of us as well as our respective successors and assignees. You may not transmit or any other way transfer a Contract, without first obtaining our prior written consent. We may transmit, subcontract or in any other way transfer a Contractor any other of the rights or obligations derived from it, at any time during the term of the Contract. For the avoidance of doubt, said transmissions, cessions, levies or other transfers will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit guarantees, whether express or implied, that we may have granted you.

FORCE MAJUERE

We accept no liability for any non-compliance or delay in the compliance of any obligations that we assume under a Contract, attributable to events which are beyond our reasonable control (“Force Majeure”).

A Force Majeure Event includes any act, event, failure to exercise, omission or accident that is beyond our reasonable control including, among others, the following:

1. Strikes, lock-outs or other industrial action
2. Civil revolts, riot, invasion, terrorist attacks or terrorist threats, war (whether declared or not) or threat or preparation for war.
3. Fire, explosions, storms, floods, earthquakes, subsidence, epidemics or any other natural disasters.
4. Inability to use railways, shipping, aircraft, motor transport and other means of transport, public or private.
5. Inability to use public or private telecommunications systems.
6. Acts, decrees, legislation or restrictions of any government or public authority.

It is understood that our obligation to comply with any Contract will be suspended during the period of Force Majeure and we will avail of an extension of time for fulfilling our obligation during said period. We will use all reasonable means possible to bring the Force Majeure Event to an end or to find a solution whereby we can comply with our obligations pursuant to the Contract despite the Force Majeur event.

WAIVER

We are entitled to exercise or interpose pursuant to said Contract or these Terms and Conditions, shall not constitute a waiver of said rights and actions nor release you from complying with said obligations.

No waiver made by us regarding a specific right or action shall imply the waiver of any other rights or actions arising from the Contract or the Terms and Conditions.

No waivers on our behalf of any of these Terms and Conditions or rights or actions arising from the Contract shall take effect unless expressly stated and communicated to you in writing in accordance with provisions set forth in the Notifications section above.

OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We have the right to review and modify these Terms and Conditions at any time. You will be subject to the current policies and Terms and Conditions each time you use this website or place an order, except in the event that we are required to make changes to said policy, Terms and Conditions or Privacy Statement due to legislation or the decision of governmental bodies. In such case, the possible changes will also affect any previous orders placed.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

We welcome your comments and suggestions. Please send us any comments and suggestions, as well as any inquiries, complaints or claims, via support@marcheant.com you can get in touch with our Customer Services. Official complaint forms are available for consumers and users. These can be requested by contacting our Customer Services.

Complaints and claims made will be dealt with in the shortest possible period of time and, in any event, within the maximum period of one month. Complaints and claims shall be registered with an identification code which you will be provided with, and which will allow you to track their progress.

If as a consumer you feel your rights have been infringed, please send your complaints by email support@marcheant.com to request an out-of-court dispute resolution.